Today’s IT Managed Services and Outsourcing challenges is less about the Service Level driven management of the IT foundation services, like the data center and the physical components, but much more about the management and integration of the service blocks higher up in the stack.
The continuously expanding ICT Eco System and the mashed integration of an ever increasing number of internal and external services shift the load of the managed services to new ICT domains requiring new fields of expertise and an updated IT Service Delivery model, including new “digital” solutions to cope with the growth, speed of execution and cost optimization.
On the other hand, the expanding ICT Eco System puts new and additional challenges to the governance and compliance of the entire environment, including increased data protection regulations and fiercer cyber security threats.
In Cronos we specifically focus on these new challenges, not being hampered by old school delivery models or inertia forces.