Services

• Engagement & service readiness Assessment
• Project & Handover management
• ITIL processes
• Roles & Responsibilities definition
• Financial assessment
• Financial transparency
• Cost optimization
• Business alignment
• Customer satisfaction
• Service Catalogue definition & mgmt.
• Change Control
• Change Management
• End-user experience
• User adoption
• Reporting
• HR guidance to change
• Active Risk Management
• Documentation
• Governance
• Communication
• Security
• Advice for project & portfolio mgmt.
• Management systems & tools
• Tooling for projects & portfolio mgmt.
• Integration & Coaching
• Server Virtual Move
• Server Lift & Shift
• Aftercare
• Transformation planning & initialization: standard vs customized
• All underlying services in scope (infrastructure, workspace,…)

Frameworks

• ITIL V3
• Cobit
• CMMI
• Togaf
• PMI
• Prince2
• PMBok
• Agile

Methodologies

• Due Diligence
• Shadowing operations
• Reverse shadowing operations
• Exit operations