
Transition & Transformation
Services
- Engagement & service readiness Assessment
- Project & Handover management
- ITIL processes
- Roles & Responsibilities definition
- Financial assessment
- Financial transparency
- Cost optimization
- Business alignment
- Customer satisfaction
- Service Catalogue definition & mgmt.
- Change Control
- Change Management
- End-user experience
- User adoption
- Reporting
- HR guidance to change
- Active Risk Management
- Documentation
- Governance
- Communication
- Security
- Advice for project & portfolio mgmt.
- Management systems & tools
- Tooling for projects & portfolio mgmt.
- Integration & Coaching
- Server Virtual Move
- Server Lift & Shift
- Aftercare
- Transformation planning & initialization: standard vs customized
- All underlying services in scope (infrastructure, workspace,…)
Frameworks
- ITIL V3
- Cobit
- CMMI
- Togaf
- PMI
- Prince2
- PMBok
- Agile
Methodologies
- Due Diligence
- Shadowing operations
- Reverse shadowing operations
- Exit operations