Service Harmonization


  • Ensure ongoing service alignment cross service suppliers
  • Definition of aligned service glossary cross service suppliers
  • Align operational ITIL processes cross service suppliers to ensure End-to-End handling of service tickets
  • Single master ITSM toolset integrating the different service supplier ITSM tools
  • Monitoring & management of bouncing ticket and tickets reaching or exceeding the SLA window
  • Conduct & manage vendor neutral cross service suppliers situation (crisis, project, release, …) rooms (physical & virtual)
  • Analyze current licenses and adapt license strategy if needed to find the most optimal and cost efficient way of dealing with licenses
  • Creation and ongoing management of a single Service Catalogue combining the different supplier service catalogs
  • SLA alignment cross service suppliers

Define single priority and categories cross all ITIL processes with respect of supplier contracts

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