Independent IT Service Management


  • Escalation model able to handle operational escalations across different suppliers
  • Clear segregation of duty on suppliers responsibility
  • Commercial segment that deals with activities around contracts, procurement, service level penalties, invoicing,..
  • Create an effective framework for managing suppliers performance and improving service levels
  • Single point of accountability for E2E services towards the Business
  • Manage IT risk management and compliance across the entire eco-system
  • Mechanism to enhance alignment of IT priorities with real Business objectives
  • Cross suppliers management of major Incidents and the related root cause analyze efforts
  • Managing the Change Advisory Board

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