End-to-End Service Integration


  • Coordination of the actual services as provided by the different suppliers
  • Integration on 3 different levels;
    • Governance & Compliancy
    • Operational
    • Architecture & Infrastructure
  • Facilitating information flow between Business and IT functions
  • Cover the consolidation and coordination of the E2E service levels with a related reporting per service
  • Manage and coordinate the continual service improvements across all suppliers
  • Dealing with all cost, charging and accounting up to benchmarking the provided services
  • Single RACI matrix aligning all individual suppliers ensuring each supplier understands well his role in the entire value chain
  • End-to-End service management and monitoring to validate the business experience
  • Single master Configuration Management System (CMS) integrating the suppliers’ individual relevant CMDB information.
  • Consolidated and converted SLA & KPI business value oriented reporting

Technology suppliers

  • Dynatrace

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