
End-to-End Service Integration
Services
- Coordination of the actual services as provided by the different suppliers
- Integration on 3 different levels;
- Governance & Compliancy
- Operational
- Architecture & Infrastructure
- Facilitating information flow between Business and IT functions
- Cover the consolidation and coordination of the E2E service levels with a related reporting per service
- Manage and coordinate the continual service improvements across all suppliers
- Dealing with all cost, charging and accounting up to benchmarking the provided services
- Single RACI matrix aligning all individual suppliers ensuring each supplier understands well his role in the entire value chain
- End-to-End service management and monitoring to validate the business experience
- Single master Configuration Management System (CMS) integrating the suppliers’ individual relevant CMDB information.
- Consolidated and converted SLA & KPI business value oriented reporting
Technology suppliers
- Dynatrace