Services

• Coordination of the actual services as provided by the different suppliers
• Integration on 3 different levels;
  • Governance & Compliancy
  • Operational
  • Architecture & Infrastructure
• Facilitating information flow between Business and IT functions
• Cover the consolidation and coordination of the E2E service levels with a related reporting per service
• Manage and coordinate the continual service improvements across all suppliers
• Dealing with all cost, charging and accounting up to benchmarking the provided services
• Single RACI matrix aligning all individual suppliers ensuring each supplier understands well his role in the entire value chain
• End-to-End service management and monitoring to validate the business experience
• Single master Configuration Management System (CMS) integrating the suppliers’ individual relevant CMDB information.
• Consolidated and converted SLA & KPI business value oriented reporting

Technology suppliers

• Dynatrace