
Continuous Service Improvement
Services
- Service assessment, design & improvement
- SLA & KPI Management
- Service Improvement Plan
- Business alignment
- Strategy definition & roadmap definition/management
- Service Analytics (incl. data gathering)
- Control Management
- Innovation: in-the-box and out-of-the-box thinking
- Transformation planning & initialization: standard vs customized
- Independent guidance on service management tooling selection
Frameworks
- ITIL V3
- Cobit
- CMMI
- PMI
- Prince2
- PMBok
- Agile