Services

• Service assessment, design & improvement
• SLA & KPI Management
• Service Improvement Plan
• Business alignment
• Strategy definition & roadmap definition/management
• Service Analytics (incl. data gathering)
• Control Management
• Innovation: in-the-box and out-of-the-box thinking
• Transformation planning & initialization: standard vs customized
• Independent guidance on service management tooling selection

Frameworks

• ITIL V3
• Cobit
• CMMI
• PMI
• Prince2
• PMBok
• Agile