GovernanceCompliance

Continuous Service Improvement

Services

  • Service assessment, design & improvement
  • SLA & KPI Management
  • Service Improvement Plan
  • Business alignment
  • Strategy definition & roadmap definition/management
  • Service Analytics (incl. data gathering)
  • Control Management
  • Innovation: in-the-box and out-of-the-box thinking
  • Transformation planning & initialization: standard vs customized
  • Independent guidance on service management tooling selection

Frameworks

  • ITIL V3
  • Cobit
  • CMMI
  • PMI
  • Prince2
  • PMBok
  • Agile

Want to know more?